Refund Policy

At Gamer Core, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns and refunds. Please read this policy carefully before making a purchase.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Defective Products: If you receive a defective product, you may be eligible for a full refund or replacement. You must notify us within 30 days of receiving the product and provide evidence of the defect (e.g., photos or videos).
  • Damaged Products: If you receive a product that was damaged during shipping, you may be eligible for a full refund or replacement. You must notify us within 7 days of receiving the product and provide evidence of the damage (e.g., photos).
  • Digital Products: Refunds for digital products (e.g., game keys, subscriptions, gift cards) are generally not offered unless the product is defective or the key has already been redeemed.
  • Services: Refunds for services (e.g., PC build and upgrade, gaming PC repair) are assessed on a case-by-case basis. If you are not satisfied with the service you received, please contact us to discuss your concerns.

2. Non-Refundable Items

The following items are generally non-refundable:

  • Products that have been used or damaged due to misuse or negligence.
  • Digital products where the key has already been redeemed.
  • Services that have been fully completed and delivered to your satisfaction.
  • Products returned without prior authorization.

3. Return Process

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] within the applicable timeframe (e.g., 30 days for defective products, 7 days for damaged products).
  2. Provide your order number, a description of the issue, and any supporting evidence (e.g., photos or videos).
  3. Our customer support team will review your request and provide instructions on how to return the product (if applicable).
  4. Return the product to the address provided by our customer support team, using a trackable shipping method.

4. Refund Options

If your refund request is approved, we will offer one of the following options:

  • Full Refund: We will refund the full purchase price of the product or service, including any applicable taxes.
  • Replacement: We will ship a replacement product to you at no additional cost.
  • Store Credit: We will issue a store credit that can be used for future purchases on Gamer Core.

5. Refund Processing Time

Refunds will be processed within 7-10 business days of receiving the returned product or approving the refund request. The refund will be issued to the original payment method used for the purchase.

6. Shipping Costs

If you are returning a product due to a defect or damage, we will cover the cost of return shipping. If you are returning a product for any other reason, you will be responsible for the cost of return shipping.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Gamer Core
Westfield London, Ariel Way, London W12 8AG, United Kingdom
Phone: +44 077 5005 7257
Email: [email protected]

8. Changes to This Refund Policy

We may update this Refund Policy from time to time. We will post any changes on our website. Your continued use of our website after the posting of changes constitutes your acceptance of the changes.